Category Archives: Security

“CORPORATE” COORDINATORS BOOKING FOR OTHERS

I was a bit surprised when I read the House Rules of another host who wrote that she never accepts reservations unless the person booking also is staying as a guest.

That surprised me because up to this point, I had accepted so many successful “corporate” bookings, usually for three employees, that I guess, I had been either lucky or well placed in terms of price and location to avoid any serious bookings by bad 3rd party apples so far.

I don’t doubt that there are some shenanigans being played by people covering for the actual bad assets staying at ones home, so I absolutely am not judging any host who wants to play it safe to protect their home or other place they are using for a BNB.

REAL-TIME BOOKING

One of these reservations for my consideration came across as I was walking out the door to drop by the house to move garbage bins in the middle of a heavy rain.  It was a 3rdparty booking, but it came late (around 8:00pm) for a SAME-DAY overnight stay, reportedly, for a group of three colleagues or “friends” coming from a local Google site.

When we started the BNB, we imagined this would be a great opportunity to help some last minute travelers and this seems to fit the bill catering to our open 24 hour policy. Rarely this occurs though.

However, historically, if you can say over a year is a decent history, looking at our own worst cleanups (which in general haven’t been toobad except for one unfortunate drunken party of a young adult crowd looking “to crash someplace” after an “event”), there is a tendency for last minute bookings for short stays to yield the most sloppy guests, even ifthe reservations were made by one of the guests themselves.

There are two things that were a little unfortunate to mar an otherwise smooth transaction (so far), was this particular young lady, who, by the way, has years of stellar reviews as a host and as a guest, made the Instant Booking reservation implying that she was one of the 3 guests.

Since the booking was already done, I had access to her phone number. I called her due to the fast moving situation.

I found out pretty quickly, she was making a reservation for her co-workers or friends coming from a nearby Google. It all seems plausible but in my case, she absolutely did not need to feign being one of the guests rather than introducing herself as the coordinator. She did not, however, at glance, appear to use Airbnb as a coordinator before, so maybe she was little gun-shy doing it of the first time under somewhat exigent conditions.

Her inexperience as a corporate coordinator showed up when I asked for the names of the guests and she only offered the first names. I let this slide, but when you ask for names, I recommend (reminder to self) ASK FOR FIRST AND LAST NAMES, NOT JUST “NAMES” so it is clear what your intent is.

So far, I have had great experiences with people coordinating for others, corporate or otherwise, let’s hope that continues.

Certainly, she’s putting her reputation on the line for her friends (or at least her security deposit).

So, we’ll see how this works out. I’ll find out here in about 12 hours when we clean up.

Please like, share and comment or contact me if you have any questions

CKY

 

 

Copyright © 2019 Challen YeeAll Rights Reserved.

 

What equipment is special to a BNB?

Probably the one device that is makes having a BNB most convenient

And makes self-checkin a breeze is the keyless entry system.

 

 

With this system, a guest can be a assigned a personalized code, meaning they are the only guest who have access to their code, which they can enter at anytime during their reservation period.

 

In other words, they can arrive at midnight and I, as a host, do not have to meet them with a key or have to be concerned about having a loose key sitting exposed on the premises.

 

A lock box is an alternative, but then you have to worry about the guest accidentally misplacing the key or possibly even making copies of your keys.

 

There are several services available to support the keyless entry, our locks require a keypad where at any time, a guest can enter their code to enter the house.

 

Moreover, they have the option of entering a code of their choosing.

 

The way this works is by adoption of the special internet called “IOT” or Internet of Things. This allows humanless connections of devices and central servers at, let’s a say, a security company whose database manages your guest codes. Quite strange and also making the process of checking in and out a much more smooth transaction.

The other way it works is that it replaces your deadbolt so that it only allows a guest to open the bolt from the outside with the code.

For the convenience of everyone involved, both you and the guest, it is suggested you use this system on every entry door to your BNB. The last I checked, the cost per rock is about $300, including life time service, but you can check for yourself the recent offerings on the market.

This kind of entry may be best applied to a BNB where the host does not reside on premises.

It does take a little time to set up but once you have it working to can also create special codes for each person that requires access to the property, or example, a maintenance tech, cleaning person, or a co-host.

It is also possible you can cancel any particular code if it is not needed anymore.

 

Some drawbacks that you will need to be prepared for are:

The system we use which is based on a SCHLAGE deadbolt, runs on a battery so eventually you will get a signal that the battery is weak and that you need to open the lock and replace the battery. Our has run over a year without issue.

As a backup, we offer a traditional lock box with a key inside  just in case something breaks or some other emergency occurs.

 

Overall, we are pleased with the service that we use and our guests would agree.

 

 

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CKY